DIAMOND MUSIC MANAGEMENT

DIGITAL ACCORD AND COMPLIANCE MASTER POLICY

Last Updated: September 15, 2026

This document contains both our Website Privacy Policy and our legally binding Terms of Use Limitation of Liability. This policy governs your interaction with our digital platforms, outlines how we handle data, and establishes the boundaries of our legal exposure regarding your use of our sites.

By accessing, browsing, submitting inquiries via contact forms, or interacting with our Websites, you explicitly agree to be bound by all sections of this Agreement. If you do not agree, please exit the Websites immediately.

PART I: DEFINITIONS & OBJECTIVE

To maximize transparency, the following terms carry specific legal weight throughout this document:

• The Company: Refers to Diamond Music Management LLC (referred to as “the Company”, “We”, “Us”, or “Our”).
• The Websites: Refers collectively to our family of online platforms, specifically:
  • www.diamondmusicmanagement.com
  • www.thegroovelinedallas.com
  • www.sapphireorchestra.com
• Service: Refers to the informational text, media, inquiry routing engines, and lead generation components hosted across the Websites.
• You/The User: Refers to the individual accessing the Website or the corporate entity on whose behalf that individual is browsing.
• Personal Data: Any piece of information that relates to an identified or identifiable individual.

PART II: PRIVACY & DATA COLLECTION DISCLOSURES

1. Types of Data We Collect

We collect data through two primary pathways: voluntary submission and automatic passive tracking.

A. Direct Personal Data You Provide

While using our digital booking and inquiry tools, we may ask you to provide voluntarily identifiable information to facilitate scheduling, pricing quotes, and service delivery. This includes, but is not limited to:

• First name and last name
• Email address and telephone number
• Event details (Event date, geographic location, venue type, and performance preferences.

B. SMS / Telecommunications (TCPA) Clause: Oour contact forms collect phone numbers and we may send automated booking confirmations or text updates. By providing your phone number, you consent to receive booking and service-related text messages from Diamond Music Management. Consent is not a condition of purchase. Message and data rates may apply.

C. Automatically Collected Usage Data

Whenever you navigate through our Websites, specific diagnostic and behavioral indicators may ber recorded automatically by our hosting infrastructure and third-party vendors. This may include:

• Your Device’s Internet Protocol (IP) address
• Browser type, operating system, and unique device identifiers
• The date, time, and specific duration of your page visits

2. Cookies, Pixels, and Analytics Tracking

We may deploy standard tracking technologies—including browser cookies, web beacons, and javascript pixels—to measure platform performance and power online marketing systems.

• Google Analytics: We utilize Google Analytics to monitor traffic patterns and user engagement. No personally identifiable credit or identity profiles are shared here; all data is grouped to analyze aggregate online activity.
• Meta (Facebook) Tracking Pixels: We embed conversion and tracking pixels provided by Meta. This technology maps your visit to our platform so we can deliver tailored advertisement updates when you browse social media networks.
• Your Opt-Out Rights: You can instruct your browser to reject cookies. Alternatively, you can block targeted tracking via the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.

3. Data Processing, Sharing, and Retention

• No Sale of Data: The Company does not, and will never, sell, rent, lend, or trade your Personal Data to any external broker or third party.
• Service Providers: We pass data to trusted cloud storage providers, automated customer relationship management software (CRMs), and digital scheduling tools solely to fulfill your direct service inquiries.
• Legal Mandatory Disclosure: We reserve the right to disclose personal data if required to do so by an active court order, federal or state subpoena, or to protect the baseline legal rights and personal safety of the Company, its staff, and the public.
• Data Retention: We retain event data for as long as necessary to maintain customer service records, execute administrative agreements, or satisfy corporate tax compliance metrics.

4. Jurisdiction-Specific Rights

California Consumer Privacy Act (CCPA/CPRA)

If you reside in California, you are entitled to distinct legal protections. The Company confirms it does not engage in consumer data sales. You maintain the right to request access to the specific categories of personal data we have recorded over the past 12 months, request total deletion of your file, or demand corrections to inaccurate files. To trigger a CCPA request, please email jon@diamondmusicmanagement.com.

Children’s Online Privacy Protection Act (COPPA)

Our Websites are business-facing lead-generation environments not configured for, or aimed at, children under 13 years of age. We do not knowingly collect information from anyone under 13. If we discover an unauthorized accidental submission from a minor, it will be deleted immediately.

PART III: TERMS OF USE & LIMITATION OF LIABILITY

CRITICAL NOTICE: THE COMPONENT BELOW LIMITS YOUR LEGAL CLAIMS

The sections following directly impact your legal paths toward seeking monetary damages or filing litigation against the Company. Please read them thoroughly.

1. Disclaimer of Warranties

The Websites, their content, media assets, text, and calendar tools are provided strictly on an “AS IS” and “AS AVAILABLE” baseline framework. The Company explicitly disclaims all warranties of any scale, whether express or implied, including but not limited to implied warranties of merchantability, performance quality, accuracy, or fitness for a specific event use case.

We do not guarantee that the platforms will be consistently free from typographical layout errors, server connection downtime, malware transmissions, or unexpected software bugs. Any reliance you place on structural details found on our Websites is executed at your own discretion and individual risk.

2. Cap and Limitation of Liability

To the maximum extent permitted under applicable municipal, state, and federal laws, Diamond Music Management LLC—along with its owners, executive officers, musicians, independent contractors, and digital management agencies—shall never be held liable for any direct, indirect, incidental, special, punitive, or consequential damages.

This includes, but is not limited to, losses arising from:

• Any digital performance error, network server failure, or system security breach.
• Typographical errors, scheduling typos, or pricing misprints displayed publicly on the platforms.
• Your inability to access or download content from the platforms.

Total Damages Ceiling: In any scenario where a court of competent jurisdiction rejects this absolute liability cap, you agree that the aggregate liability of the Company for any claim connected to website use shall never exceed $100.00 USD.

3. Intellectual Property Protections

All corporate branding layouts, logos, unique page copy, high-resolution performance photographs, video highlights, and audio media hosted on these Websites are the exclusive intellectual property of the Company or its verified licensing partners. You are expressly forbidden from downloading, altering, scraping, or republishing our digital assets to train automated data engines, create derivative marketing platforms, or mimic our operations for competing commercial ventures.

4. Governing Law and Forum Selection

By accessing these Websites, you agree that any legal friction, disagreement, or statutory dispute connected to your digital interaction with our platforms shall be interpreted under the laws of the State of Texas, completely independent of its conflict of law principles.

Furthermore, you agree that any formal lawsuit or litigation stemming from this agreement must be filed, handled, and resolved exclusively within the state or federal courts located in Dallas County, Texas. You hereby consent to the exclusive personal jurisdiction of these specific courts and waive any objections regarding inconvenient legal forums.

PART IV: MODIFICATIONS & CONTACT

1. Updates to This Document

We reserve the right to alter, shrink, or rewrite elements of this combined Privacy Policy and Terms of Use at any time without individual direct notification. The current version will become enforceable immediately upon its public posting to this web layout. Your continued choice to browse the Websites after revisions drop constitutes an active acceptance of those updated terms.

2. Compliance Contact Portal

If you have explicit questions, require a copy of the data you have provided, or need to trigger a data removal demand, please connect with our internal operations desk directly at:

DIAMOND MUSIC MANAGEMENT

booking@diamondmusicmanagement.com

1-972-400-7001

Email: jon@diamondmusicmanagement.com